Mobile / Live
This policy explains exactly what account and transaction data nbn880 collects from you, how we use it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and the eligible regions we currently serve.
When you open an account with us, we collect the information you provide during registration — your name, contact details and account credentials. When you complete a deposit or withdrawal through Nagad, Upay or Bank Transfer, we record the transaction reference, amount and method so your account wallet reflects the correct balance. We do not store your full mobile banking PIN or bank password; only the reference data your payment provider shares with us to confirm a completed transfer. We also collect device and session data — such as your browser type and login timestamps — to keep your account secure and to identify unusual access patterns quickly. This data is not sold to third parties. We share transaction references with Nagad, Upay and Bank Transfer only to the extent needed to process or verify a payment you have initiated. Any third-party service linked from our platform operates under its own policy, and we encourage you to read those separately. Your continued use of the account constitutes acceptance of this policy as updated from time to time.
Transaction references from Nagad deposits and withdrawals are recorded against your account wallet to confirm balance changes.
Upay payment confirmations are stored as reference entries. Your Upay PIN is never collected or held by nbn880.
Bank Transfer records include the reference number and amount. Full bank credentials are not stored on our platform.
This privacy policy applies to data collected directly through your nbn880 account — registration, login, payment activity and support correspondence. It does not extend to third-party websites, payment provider portals or game studios whose content appears in our lobby. If you follow a link to Nagad's own portal or a studio's external page, their policy governs that interaction, not ours.
Data collected when you log in — IP address, device type, session time — falls within this policy. We use it to detect access anomalies and keep your account secure.
Payment references from Nagad, Upay and Bank Transfer are within scope. We record what your provider confirms to us; we do not hold wallet credentials or bank passwords.
Game session data — titles opened, rounds played — is recorded for account history. Game content is supplied by studios; their own data practices are outside the scope of this policy.
Links, embedded tools or external support channels that take you off the nbn880 domain fall outside this policy. Review those providers' own policies before sharing information with them.
You have practical choices over the personal data we hold. The most direct starting point is your account dashboard — after login, the account settings area shows the profile details we hold on record for you. From there you can update your contact information, check your registered payment methods and review your transaction history across Nagad, Upay and Bank Transfer. If you find an error in your account details, correct it through the settings fields shown or raise it with our support team directly. For questions that go beyond a simple correction — such as requesting a record of all data we hold, or asking us to remove your account — contact us through the policy support path listed in the contact section of this page. We will confirm receipt and respond within the period shown in our current support schedule. Eligibility for certain data rights may depend on your local law and the region from which you access the platform.
Log in and open account settings to see the profile information and payment method references we currently hold for your account.
Update your contact details and registered information directly in the account settings fields. For changes to verification records, contact support with your account reference.
Send your question to the policy contact address listed on this page. Include your registered account email so we can locate your record accurately.
Submit a removal request through our support channel. We will confirm the steps involved and the timeline shown in our current process, subject to applicable local law.
If you have a question about how your data is handled, or want to exercise any of the rights described in this policy, use the contact paths below. Include your registered account email in every message so we can locate your record without delay.
Send your data or privacy question to our support email address shown in your account dashboard. Responses follow our current support schedule.
The live chat option in your account is the quickest path for straightforward questions about what data we hold or how a transaction reference was recorded.
For profile corrections and payment method updates, the account settings page after login is the most direct route — no waiting for a support response.
Our approach to data security starts at account creation and carries through every payment transaction. We store account credentials in encrypted form and use session tokens to limit the exposure window of any single login. Transaction references from Nagad, Upay and Bank Transfer are retained for the period required to support account queries and to meet the record-keeping obligations that apply in the regions where we operate. When that retention period ends, records are removed or anonymised according to our internal schedule. Cookie data collected during your sessions is used to maintain your login state and to record which account areas you have visited; it is not used to build advertising profiles for third parties. If you want to know how long a specific category of data is kept, contact us using the policy support path above and we will share the current retention schedule for that data type.
Account passwords and login credentials are stored in encrypted form. We do not hold your Nagad, Upay or Bank Transfer PIN in any readable format.
Session cookies keep you logged in and record account navigation. They are not shared with advertising networks or third-party data brokers.
Transaction and account records are kept for the period needed to support queries and meet regional obligations. Records outside that window are removed or anonymised on schedule.
When this policy changes, the updated version is posted on this page with a revised effective date. Continuing to use your account after a change constitutes acceptance of the updated terms.
These are the questions we hear most often about how personal and payment data is handled. If your question is not covered here, reach out through the support contact path listed above.
We collect the details you provide during registration — name, contact information and account credentials. When you make a payment via Nagad, Upay or Bank Transfer, we also record the transaction reference and amount. We do not collect your mobile banking PIN or full bank account credentials.
We store only the transaction reference and confirmed amount that your payment provider sends us. Your Nagad or Upay PIN and full wallet credentials are never collected or held by nbn880. Payment confirmation data is retained for account record purposes only.
Yes. Log in and open your account settings to review the profile details and payment method references we currently hold. For a full data record request, contact us through the policy support email shown in your dashboard, and we will respond within our current support schedule.
Go to account settings after login and update the relevant fields directly. For corrections to verification records or registered payment details, contact our support team with your account reference number. We will confirm the correction once it is applied.
We share payment transaction references with Nagad, Upay or Bank Transfer only to confirm or process a transfer you initiated. We do not sell personal data to third parties or share it with advertising networks. Third-party studios supplying game content operate under their own data policies.
Submit a removal request via the policy support contact listed on this page. Include your registered email so we can locate your record. We will confirm the steps and the processing timeline. Eligibility for full removal may depend on your local law and any active account obligations.